Shipping

Shipping Policy

Last updated: March 2026

This Shipping Policy outlines how orders placed through the Unit 16 Cambridgeshire Nucleotide online store (“we”, “us”, “our”) are processed, dispatched, and delivered.

By placing an order, you agree to the terms set out below.

1. Order Processing

Orders are processed by our volunteer team. Processing times may vary depending on stock availability, supplier timelines, and seasonal demand. You will receive an order confirmation email once your purchase has been completed.

2. Dispatch & Delivery Times

Estimated delivery times will be displayed at checkout or communicated via email.

Please note:

- Delivery times are estimates only

- Delivery times are outside of our control once the parcel has been handed to the courier

- External factors such as courier delays, weather conditions, or supplier issues may affect delivery

- Orders may arrive in multiple parcels depending on product type and supplier

If your order is significantly delayed, please contact us for assistance.

3. Shipping Costs

Shipping costs are calculated at checkout based on delivery address, order weight or size, and courier rates. All shipping fees are displayed before payment is completed.

4. Delivery Locations

We currently ship to United Kingdom addresses only.

If you would like to place an order for delivery outside of the United Kingdom, please contact us using the Contact Us form before placing your order so we can advise on availability and shipping options.

International Orders:

For orders shipped outside of the United Kingdom (where agreed in advance):

- Additional delivery charges may apply

- Import taxes, customs duties, or handling fees may be charged upon delivery

- These charges are the customer’s responsibility, not the responsibility of the Unit 16 store

We cannot predict or control these fees.

5. Failed Deliveries & Incorrect Addresses

It is the customer’s responsibility to ensure that the delivery address provided is accurate and complete. If a parcel is returned to us due to an incorrect or incomplete address, failure to collect from a local depot, or refusal of delivery, you may be required to pay additional postage costs for redelivery.

6. Missing or Lost Parcels

If your order has not arrived within the expected timeframe, please contact us so we can investigate with the courier. Replacement items may be issued if the parcel is confirmed lost. Refunds or replacements will not be provided until the courier investigation is complete.

7. Damaged Items

If your order arrives damaged, please notify us within 7 days of delivery. Photographic evidence may be required. We will arrange a replacement or refund in accordance with our Returns & Refunds Policy.